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- identifying, documenting and quantifying those needs
- developing service level metrics by which you can measure the vendor's performance and manage the relationship
- helping you find the right vendor - one that is both cost effective and meets your needs, and that is both operationally and financially able to support your company
- helping you negotiate a contract that is in your company's best interest, with service levels and performance criteria - a contract
- that takes into account your business requirements and risk factors
- with sufficient detail to provide assurances for performance, reliability, security, confidentiality and reporting
- that provides the flexibility to allow for changes in your internal technology and operations
- with adequate coverage for disaster recovery and business continuity should either your company or the vendor experience an outage
- managing the implementation of the third party arrangement to ensure a smooth transition.
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Outsourcing one or more technology functions is a critical decision. It may be a cost effective solution - and the right solution for your company - but it is not without its trade-offs: the perceived (or real) loss of control and the dependence on external resources.
